Juana oversees and manages Providence’s homeownership soft-second mortgage administration programs. Previously she served as the Home Sales Loan Program Manager for 6 years. She holds NCHEC Certification in Homeownership Counseling for Program Managers and Executive Directors through NeighborWorks America. Juana came to Providence from Capital One Bank where she worked as a Mortgage Loan Consultant for Capital One’s Community Development Mortgage Lending Division, focusing on low- and moderate-income first time homebuyers. Juana has three years of mortgage banker management experience, 15 years of real estate experience and ten years of experience as a licensed mortgage loan originator. Her varied experience gives her deep understanding of how to rebuild credit, FHA and Conventional underwriting guidelines, compliance guidelines and valuing and attending to client needs.